Refund and Returns Policy

Last updated: August 13, 2025

Riszape designs and builds solid-wood furniture and stands behind every piece. If something goes wrong, this Return & Refund Policy explains how Riszape will fix it. These terms apply to orders shipped to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Policy Overview

You may request a return within 30 days of delivery.

If the problem is on Riszape’s side—for example carrier damage, a manufacturing defect, or the wrong item—Riszape pays for return shipping and will email you a prepaid label.

For change-of-mind returns (size, color/finish, style), return freight is the customer’s responsibility.

Refunds are issued within 7 business days after the item arrives back and passes inspection for condition and completeness. For eligible international returns in the countries listed above, no re-import fees apply.

General Conditions for Returns

Product condition. Items must be new, unused, unassembled, and unmodified. Signs of use—scratches, dents, stains, odors, pet hair, extra/drilled holes, touch-ups, refinishing, or other changes—make the item ineligible.

Original packaging. Keep all packaging: foam inserts, corner guards, hardware packs, tools, manuals, and accessories. If originals are missing, you must repack with equivalent protection to prevent damage in transit.

Proof of purchase. A valid order number or invoice is required.

Assembly status. Items that are fully assembled/installed/glued—or have bases attached/leveled—are not eligible unless Riszape confirms a defect or transit damage.

Materials & use. Riszape furniture is intended for indoor home or studio use.

Applicability. These conditions apply across the ten countries listed above.

Returns Riszape Covers (Riszape’s Fault)

Riszape will make it right if a piece arrives damaged, has a real defect, or does not match the model/size/finish ordered.

Transit examples: crushed corners, cracked tops, chipped finish.
Manufacturing examples: parts that don’t align, tops that won’t sit flat, unstable bases, hardware that won’t seat properly.

When Riszape is responsible, return shipping is free (pickup arranged where available). You may choose a replacement (subject to stock/lead times) or a full refund. If you paid shipping at checkout, that fee is also refunded. These remedies apply consistently across all covered destinations.

Returns at Customer Request (Change of Mind)

If the piece doesn’t suit your space or finish, you may request a return within 30 days as long as it remains unused, unassembled, and in original packaging.

Return freight is paid by the customer and is nonrefundable. After inspection confirms condition and completeness, Riszape refunds the product price. Any original outbound shipping (if charged) is not refunded for change-of-mind returns.

Items That Cannot Be Returned

• Gift cards (digital or physical)

• Final-sale or clearance items

• Any item that has been used, assembled, installed, modified, or refinished

• Custom or made-to-order furniture—non-standard sizes, special edges, custom stains/finishes, inlays/carvings, or non-standard base specifications—unless the item arrives damaged or defective

How to Start a Return

Contact Riszape within 30 days of delivery. Email [email protected] or use the Contact Us form. Include your order number and a brief description of the issue or reason for return.

For damage/defect claims, attach clear photos or a short video of the affected area and the packaging (inside and outside).

Riszape replies within 1–2 business days with next steps and includes a prepaid label when the issue is covered by Riszape.

Return address: Riszape — Returns Department 14 Woodcock Cir, Abilene, TX 79605

Please repack all parts so tops and bases cannot shift. Use the original foam and corner guards. If the original carton is unavailable, use a heavy-duty box with ample padding to prevent impact or abrasion.

Refund Timing and Method

Once your return is received and passes inspection, Riszape processes the refund within 7 business days to the original payment method (USD; major cards and PayPal). Prefer store credit? Mention this when you start the return. Banks and card issuers may take up to 7 additional business days to post funds.

Restocking Fees

None. If the return meets eligibility and passes inspection, the full refundable amount is returned.

Order Processing and Shipping Times

Most orders are prepared for shipment within 1–2 business days (Mon–Fri, excluding U.S. public holidays). Typical carrier transit after dispatch:

• United States & Canada: 5–6 business days

• Europe & United Kingdom (FR, DE, ES, IT, BE, PT): 6–8 business days

• Australia: 7–10 business days

Orders confirmed before 2:00 p.m. CST usually begin processing the same business day; later orders start the next business day. For details on carriers, tracking, and delivery options, see the Shipping Policy.

Questions or Support

• Address: 14 Woodcock Cir, Abilene, TX 79605
• Email: [email protected]
• Support Time: Mon–Sun: 8:00 AM-5:00 PM CST